Frequently Asked Questions

Synty Store Questions

How do I download my purchased assets?

You can download your files on your My Account page.

There is a "My downloadable files" button, this now holds all the packs you own.

Let us know if you have any issues support@syntystudios.com

How will I receive updates to the assets?

We update our assets regularly with bug fixes, you will receive an email notifying you of any changes to the assets you have purchased.

Will I receive an Asset Store / Marketplace voucher if I purchase from the store?

We cannot provide vouchers because they are independent stores

Can I get are refund?

Due to the nature of digital products, we generally can’t offer refunds.

Please contact us at support@syntystudios.com if you have an issue with a product

When does the Synty Store have sales?

We generally have sales throughout the year.

Follow us on Facebook for news and updates

https://www.facebook.com/syntystudios/

Can I transfer my assets from another store to the Synty Store?

Due to legal reasons and we can no longer transfer assets. But the Synty Store regularly has sales so keep an eye on our Facebook page at https://www.facebook.com/syntystudios/ for news and updates

Can I buy individual assets from a pack?

Due to the nature of our asset packs we cannot split them into individual assets

Do you have discounts for Education?

Yes we do ("Educational" being learning institutes and not individuals who are learning game development)

Educational Assets -https://syntystore.com/pages/educational-3d-assets-for-unity-and-unreal?_pos=30&_sid=4e5546174&_ss=r

General Questions

Do you do paid contract/custom work?

Unfortunately due to the high cost involved for the team, we don't typically do contract/custom work as we are focused on asset packs

Can I use these assets for commercial games?

Yes you can use these assets for your commercial compiled game.

Please double check the EULA document. I've provided the links below -

Unity Asset Store

https://unity3d.com/legal/as_terms

Unreal marketplace

https://www.unrealengine.com/en-US/eula/publishing

Synty Store

https://syntystore.com/pages/end-user-licence-agreement

Do you have a roadmap for future asset pack releases?

We do not provide a roadmap. Follow our Facebook page at https://www.facebook.com/syntystudios/ for news on releases and updates

Do the asset packs include animations?

Unfortunately our assets do not include animations, however we have two videos available to

setup animations for our characters.

Mixamo

https://www.youtube.com/watch?v=9H0aJhKSlEQ&feature=youtu.be

Unity Starter Guide

https://www.youtube.com/watch?v=U6KsLqPjEAU&feature=youtu.be

Can I edit the assets?

Yes you can edit these assets using any 3D applications(Maya, Blender, etc). However it is prohibited to resell these edited assets

Please double check the EULA document. I've provided the links below -

Unity Asset Store

https://unity3d.com/legal/as_terms

Unreal marketplace

https://www.unrealengine.com/en-US/eula/publishing

Synty Store

https://syntystore.com/pages/end-user-licence-agreement

What applications do you use to create the assets?

We use Maya for 3D modelling and Photoshop for textures

Can I have your assets for free?

No but we do have some free assets available on the synty store

Can we give you profit share of our game in exchange for free assets?

No

Do you sell any animals?

Unfortunately we don’t make animals but our friend MalberS Animation does and they are awesome, we suggest checking these out -

Unity Asset Store -

https://assetstore.unity.com/publishers/16163?aid=1101lGsC

Unreal Marketplace -

https://www.unrealengine.com/marketplace/en-US/profile/MalberS+Animations

Do you take pack suggestions/Ideas?

We currently have a lot of ideas for asset packs, however we’d like to hear any ideas you have discord server - https://discord.gg/Cj6tYK

Do you have any ETA on asset releases?

We can’t give ETA’s on asset pack releases. Please follow us on our Facebook page at https://www.facebook.com/syntystudios/ for new releases and updates

Can I use your screenshots and trailer for my Kickstarter or game?

You can not use our media for the promotion of your game, we highly recommend creating you own media to best represent your game

Can I sell 2D renders of your assets?

It is prohibited to resell our assets rendered as .png files as this competes with our business model

Unity Questions

How do I animate a character in Unity?

To make characters animate, we have two videos available to

setup animations for our characters.

Mixamo

https://www.youtube.com/watch?v=9H0aJhKSlEQ&feature=youtu.be

Unity Starter Guide

https://www.youtube.com/watch?v=U6KsLqPjEAU&feature=youtu.be

How do I import the assets into Unity?

We have a video tutorial available for importing assets into Unity

https://www.youtube.com/watch?v=Ncp9UnXIouI

Will the POLYGON Assets run on a mobile?

Yes, generally they run fine on recent mobile platforms, We recommend creating your own scene for mobile as the supplied demo scene showcase is not optimized for those platforms

How do I add lightmaps to the assets?

Answer coming soon

How do I light my game to look like your screenshots?

Answer coming soon

Do you assets work with the URP (Universal render pipeline)?

Answer coming soon

Unreal Questions

Can I get the source files?

When you purchase assets on syntystore.com, the source files will be available with your purchase.

With Unreal Marketplace, please email your invoice to support@syntystudios.com and we’ll send you the source files.

How do I import the assets into Unreal?

We have a video tutorial available for importing assets into Unreal

https://www.youtube.com/watch?v=3jI1lYlqTOg

How do I get your characters loaded into Blender?

Answer coming soon

Do the characters use the Unreal Skeleton?

Answer coming soon