Frequently Asked Questions
Synty Store Questions
You can download your files on your My Account page.
There is a "My downloadable files" button, this now holds all the packs you own.
Let us know if you have any issues support@syntystudios.com
We update our assets regularly with bug fixes, you will receive an email notifying you of any changes to the assets you have purchased.
We cannot provide vouchers for other stores as they are independent stores
Due to the nature of digital products, we generally can’t offer refunds.
Please contact us at support@syntystudios.com if you have an issue with a product
We generally have sales throughout the year.
Follow us on Facebook for news and updates
Due to legal reasons and we can no longer transfer assets. But the Synty Store regularly has sales so keep an eye on our Facebook page at https://www.facebook.com/syntystudios/ for news and updates
Due to the nature of our asset packs we cannot split them into individual assets
We can do Educational discounts for learning institutes (not individuals who are learning game development)
Contact us support@syntystudios.com
General Questions
Unfortunately due to the high cost involved for the team, we don't typically do contract/custom work as we are focused on asset packs
Yes you can use these assets for your commercial compiled game.
Please double check the EULA document. I've provided the links below -
Unity Asset Store
https://unity3d.com/legal/as_terms
Unreal marketplace
https://www.unrealengine.com/en-US/eula/publishing
Synty Store
We do not provide a roadmap. Follow our Facebook page at https://www.facebook.com/syntystudios/ for news on releases and updates
Unfortunately our assets do not include animations, however we have two videos available to
setup animations for our characters.
Mixamo
https://www.youtube.com/watch?v=9H0aJhKSlEQ&feature=youtu.be
Unity Starter Guide
https://www.youtube.com/watch?v=U6KsLqPjEAU&feature=youtu.be
Yes you can edit these assets using any 3D applications(Maya, Blender, etc). However it is prohibited to resell these edited assets
Please double check the EULA document. I've provided the links below -
Unity Asset Store
https://unity3d.com/legal/as_terms
Unreal marketplace
https://www.unrealengine.com/en-US/eula/publishing
Synty Store
We use Maya for 3D modelling and Photoshop for textures
No but we do have some free assets available on the synty store
No
Unfortunately we don’t make animals but our friend MalberS Animation does and they are awesome, we suggest checking these out -
Unity Asset Store -
https://assetstore.unity.com/publishers/16163?aid=1101lGsC
Unreal Marketplace -
https://www.unrealengine.com/marketplace/en-US/profile/MalberS+Animations
We currently have a lot of ideas for asset packs, however we’d like to hear any ideas you have discord server - http://bit.ly/30aOuGW
We can’t give ETA’s on asset pack releases. Please follow us on our Facebook page at https://www.facebook.com/syntystudios/ for new releases and updates
You can not use our media for the promotion of your game, we highly recommend creating you own media to best represent your game
It is prohibited to resell our assets rendered as .png files as this competes with our business model
Unity Questions
To make characters animate, we have two videos available to
setup animations for our characters.
Mixamo
https://www.youtube.com/watch?v=9H0aJhKSlEQ&feature=youtu.be
Unity Starter Guide
https://www.youtube.com/watch?v=U6KsLqPjEAU&feature=youtu.be
We have a video tutorial available for importing assets into Unity
Yes, generally they run fine on recent mobile platforms, We recommend creating your own scene for mobile as the supplied demo scene showcase is not optimized for those platforms
Answer coming soon
Answer coming soon
Answer coming soon
Unreal Questions
When you purchase assets on syntystore.com, the source files will be available with your purchase.
With Unreal Marketplace, please email your invoice to support@syntystudios.com and we’ll send you the source files.
We have a video tutorial available for importing assets into Unreal
Answer coming soon
Answer coming soon
Other Questions
Yes you can however we cannot provide support for any other third party engines
We don’t use Blender and have little experience with it.