Frequently Asked Questions

Email Support

Support Email

You can download your files on your My Account page.

There is a "My Downloads" button, this holds all the packs you own.

We update our assets regularly with bug fixes, you will receive an email notifying you of any changes to the assets you have purchased.

Unfortunately, no. Due to legal reasons and we can no longer transfer assets. We understand that this is frustrating but we cannot supply files to you when you have purchased from another store. Unity and Unreal are their own asset stores. 

For future purchases we recommend purchasing directly from our Synty Store as you will receive both project files from us. Again, we apologise for the inconvenience but we're unable to give you access to the opposite engines files. 

We don't offer any educational discounts or licenses at this stage, you will need to buy a copy of the license per student. We do have free assets available for download that may be used. 

Contact us

No, but we do have some free assets available on the Synty Store

Yes you can use these assets for your commercial compiled game.

​Please double check the EULA document. Links are provided below -


Creation of content for Metaverse-related projects and products is prohibited:

 As a Metaverse Owner you can not create software that allows a user to create a project (e.g. a game) for other users to experience. You must have a custom license to distribute our assets to users in the platform.

 Some examples of software would include platforms like Roblox, Second Life, VRChat. 

 As a Metaverse user of an existing Game creation software you can use your licenced assets to create a project for other users to experience as long as they remain under your direct control and are not sublicensed in any way. 

 For example as a player of VR Chat you are able to make a world for other players to visit but they are not allowed to take any assets with them to other worlds not under your direct control.

 For example as a Roblox Player you are able to make your own Roblox game but assets are not allowed to be shared with other users for projects outside of your product.  

 If the platform does not allow the import of asset files then you are unable to use them and the platform owner must custom license the assets. 

Custom License for NFT/Blockchain?

Unfortunately we are still working through our NFT licensing. As Steam has banned the creation of NFT projects they seem to have gone more underground with less authentication steps involved. 

We want to avoid misuse of our assets especially in scams so currently we have a no NFT or Blockchain policy until we can do further research. 

To make characters animate, we have two videos available to setup animations for our characters. 


We have a video tutorial available for importing assets into Unity


Checkout our Youtube for lighting tutorials 

Assets generally work with URP. Check the descriptions for more info

When you purchase assets on, the source files will be available with your purchase.

With Unreal Marketplace, please email your invoice to and we’ll send you the source files.

We have a video tutorial available for importing assets into Unreal

Unfortunately due to the high cost involved for the team, we don't typically do contract/custom work as we are focused on asset packs

We do not provide a roadmap.

Follow our Facebook page at  for news on releases and updates

We have a couple of assets that include animations. However, unfortunately most of our assets do not include animations, however we have two videos available to setup animations for our characters.

  1. Mixamo


  2. Unity Starter Guide


Yes you can edit these assets using any 3D applications(Maya, Blender, etc). However it is prohibited to resell these edited assets

Please double check the EULA document. I've provided the links below -

Unity Asset Store

Unreal marketplace

Synty Store


We use Maya for 3D modelling and Photoshop for textures.

No, unfortunately we're not able to this. 

Yes, however, we have limited animal assets available. 

POLYGON Series: 


For more low poly animals, our friend MalberS Animation does and they are awesome, we suggest checking these out -


We currently have a lot of ideas for asset packs, however we’d like to hear any ideas you have discord server -

We can’t give ETA’s on asset pack releases. Please follow us on our Facebook page at for new releases and updates

You can not use our media for the promotion of your game, we highly recommend creating you own media to best represent your game

It is prohibited to resell our assets rendered as .png files as this competes with our business model

No. We use our own Skeleton that requires animation retargeting

Yes, you can, however we cannot provide support for any other third party engines.

We don’t use Blender and have little experience with it.

We generally have sales throughout the year.

Follow us on Facebook for news and updates


Due to the nature of digital products, we generally can’t offer refunds.

Please contact us at if you have an issue with a product

This means that you have not added all the related items for the discount code. Each discount code relates to the items in each tier. Inspect the items in your cart and make sure there are none missing from that tier. If there are one or more items missing please add them before trying to checkout again.

You can find all the humble items at the bottom of this page.

The Humble Bundle is split into 3 tiers. Depending on what tier you purchase, you may receive multiple discount codes. Be sure to claim each code on the Synty Store to receive all your packs.

If you have redeemed your code and did not have all the items in your cart:

  • Please contact us at
  • Please provide your account's email address and humble codes to help us locate and rectify your order.