Frequently Asked Questions

Synty Store Questions

You will find the packs you own for download via My Account, under My Downloads.

We update our assets regularly with bug fixes, we recommend you join the Synty Discord server and monitor the 'pack updates' channel.

Unfortunately, no. We understand that this is frustrating, but for legal reasons we cannot supply files to you when you have purchased from another store. Unity (UAS) and Unreal (FAB) are their own completely separate asset stores.

For future purchases, we recommend purchasing directly from our Synty Store as you will receive both project files from us. 

We don't offer any special educational discounts or licenses at this stage, you will need to ensure you own a copy of the license per student utilising the assets. We do have a variety of free assets available for download that may be useful! 

If you have education queries, please contact us at support@syntystudios.com

We do not offer special, individual discounts or bundles outside of our advertised sales and promotions. We do have some free assets available!

License Questions

Yes, you can use Synty assets for your commercial game.

​Please ensure to read and follow the relevant EULA documents:

Creation of content for Metaverse-related projects and products is prohibited:

As a Metaverse Owner you can not create software that allows a user to create a project (e.g. a game) for other users to experience. You must have a custom license to distribute our assets to users in the platform.

Some examples of software would include platforms like Roblox, Second Life, VRChat. 

As a Metaverse User of an existing Game Creation Software you can use your licenced assets to create a project for other users to experience as long as they remain under your direct control and are not sublicensed in any way. 

For example as a player of VR Chat you are able to make a world for other players to visit but they are not allowed to take any assets with them to other worlds not under your direct control.

For example as a Roblox Player you are able to make your own Roblox game but assets are not allowed to be shared with other users for projects outside of your product.  

If the platform does not allow the import of asset files then you are unable to use them and the platform owner must custom license the assets.

We do not offer licensing for NFT or Blockchain use of our assets. We want to avoid misuse of our assets, especially in scams, so currently we have a blanket no NFT or Blockchain policy.

Unity Questions

To help you learn to animate characters, we have two YouTube videos available showing how to set-up animations for our POLYGON characters. 

We have a video tutorial on YouTube showing how to import Synty assets into Unity.

 

Check out our 'Quick Lighting Guide for the 3D / Standard Pipeline' tutorial on Youtube.

Be sure to check each individual product's description for the most accurate information, and read our Long Term Support policy.

Unreal Questions

If a pack on the Synty Store has source files available, it will be listed under the technical info on each individual product's store page. 

We have a YouTube tutorial available showing how to import Synty assets into Unreal.

No, we use our own Skeleton that requires animation retargeting. Here is a YouTube tutorial (not from Synty) showing how to retarget in UE4. 

General Questions

We don't have a calendar of sales we share in advance, but we encourage you to sign up to our mailing list, or jump into the Synty Discord server, for the most up to date news and announcements. 

 

No, we do not do contract or custom asset work as we are focused on our own asset packs and products. 

We do not provide any official roadmap for future Synty product releases. For sneak peeks, previews, and the most up to date information please join the Synty Discord server. 

We have a small library of Synty Animation packs, however, most Synty art asset packs (i.e. Simple and POLYGON) do not include animations. We have two YouTube video tutorials available to help you set-up animations for our POLYGON characters. 

  1. Using Mixamo:

    https://www.youtube.com/watch?v=9H0aJhKSlEQ&feature=youtu.be

  2. POLYON Starter Guide for Unity:

    https://www.youtube.com/watch?v=U6KsLqPjEAU&feature=youtu.be

 

Yes, you can edit Synty assets using any 3D applications (Maya, Blender, etc) for use in your projects. However it is prohibited to resell any edited assets.

Please read and follow the relevant EULA documents:

 

We use Maya for 3D modelling and Photoshop for textures.

No, unfortunately we're not able to this. 

We are always open to hearing any ideas you have, or where you see gaps in the Synty library of assets, in the Synty Discord server. 

No, you can not use our media for the promotion of your game, for example on Steam or Kickstarter. We highly recommend creating you own media to best represent your game.

No, it is prohibited to resell our assets rendered as image files. 

Please be sure to carefully check the compatibility of each pack before purchasing. Majority of our products are made for Unity, with some available for Unreal Engine. While it is technically possible to use some of our assets within other engines, such as Godot, please be aware we we currently only provide official support for Unity and Unreal Engine. 

We don’t use Blender and have little experience with it.

Refunds

Due to the nature of our digital products, we generally can’t offer refunds, so please shop wisely and be sure to read the product page closely. Please contact us at support@syntystudios.com if you have a specific issue with a product.