Frequently Asked Questions

Synty Store Questions

You will find the packs you own for download via My Account, under My Downloads.

We update our assets regularly with bug fixes, we recommend you join the Synty Discord server and monitor the 'pack updates' channel.

Unfortunately, no. We understand that this is frustrating, but for legal reasons we cannot supply files to you when you have purchased from another store. Unity (UAS) and Unreal (FAB) are their own completely separate asset stores.

For future purchases, we recommend purchasing directly from our Synty Store as you will receive both project files from us. 

We don't offer any special educational discounts or licenses at this stage, you will need to ensure you own a copy of the license per student utilising the assets. We do have a variety of free assets available for download that may be useful! 

If you have education queries, please contact us at support@syntystudios.com

We do not offer special, individual discounts or bundles outside of our advertised sales and promotions. We do have some free assets available!

License Questions

Yes, you can use Synty assets for your commercial game.

​Please ensure to read and follow the relevant EULA documents:

Creation of content for Metaverse-related projects and products is prohibited:

As a Metaverse Owner you can not create software that allows a user to create a project (e.g. a game) for other users to experience. You must have a custom license to distribute our assets to users in the platform.

Some examples of software would include platforms like Roblox, Second Life, VRChat. 

As a Metaverse User of an existing Game Creation Software you can use your licenced assets to create a project for other users to experience as long as they remain under your direct control and are not sublicensed in any way. 

For example as a player of VR Chat you are able to make a world for other players to visit but they are not allowed to take any assets with them to other worlds not under your direct control.

For example as a Roblox Player you are able to make your own Roblox game but assets are not allowed to be shared with other users for projects outside of your product.  

If the platform does not allow the import of asset files then you are unable to use them and the platform owner must custom license the assets.

We do not offer licensing for NFT or Blockchain use of our assets. We want to avoid misuse of our assets, especially in scams, so currently we have a blanket no NFT or Blockchain policy.

Unity Questions

To help you learn to animate characters, we have two YouTube videos available showing how to set-up animations for our POLYGON characters. 

We have a video tutorial on YouTube showing how to import Synty assets into Unity.

 

Check out our 'Quick Lighting Guide for the 3D / Standard Pipeline' tutorial on Youtube.

Be sure to check each individual product's description for the most accurate information, and read our Long Term Support policy.

Unreal Questions

If a pack on the Synty Store has source files available, it will be listed under the technical info on each individual product's store page. 

We have a YouTube tutorial available showing how to import Synty assets into Unreal.

No, we use our own Skeleton that requires animation retargeting. Here is a YouTube tutorial (not from Synty) showing how to retarget in UE4. 

General Questions

We don't have a calendar of sales we share in advance, but we encourage you to sign up to our mailing list, or jump into the Synty Discord server, for the most up to date news and announcements. 

 

No, we do not do contract or custom asset work as we are focused on our own asset packs and products. 

We do not provide any official roadmap for future Synty product releases. For sneak peeks, previews, and the most up to date information please join the Synty Discord server. 

We have a small library of Synty Animation packs, however, most Synty art asset packs (i.e. Simple and POLYGON) do not include animations. We have two YouTube video tutorials available to help you set-up animations for our POLYGON characters. 

  1. Using Mixamo:

    https://www.youtube.com/watch?v=9H0aJhKSlEQ&feature=youtu.be

  2. POLYON Starter Guide for Unity:

    https://www.youtube.com/watch?v=U6KsLqPjEAU&feature=youtu.be

 

Yes, you can edit Synty assets using any 3D applications (Maya, Blender, etc) for use in your projects. However it is prohibited to resell any edited assets.

Please read and follow the relevant EULA documents:

 

We use Maya for 3D modelling and Photoshop for textures.

No, unfortunately we're not able to this. 

We are always open to hearing any ideas you have, or where you see gaps in the Synty library of assets, in the Synty Discord server. 

No, you can not use our media for the promotion of your game, for example on Steam or Kickstarter. We highly recommend creating you own media to best represent your game.

No, it is prohibited to resell our assets rendered as image files. 

Please be sure to carefully check the compatibility of each pack before purchasing. Majority of our products are made for Unity, with some available for Unreal Engine. While it is technically possible to use some of our assets within other engines, such as Godot, please be aware we we currently only provide official support for Unity and Unreal Engine. 

We don’t use Blender and have little experience with it.

Refunds

Due to the nature of our digital products, we generally can’t offer refunds, so please shop wisely and be sure to read the product page closely. Please contact us at support@syntystudios.com if you have a specific issue with a product.

Sidekick Questions

No. You must only ever share assets with your working team who have active All Access Pass seats.

As long as you are following the terms of the All Access Pass licence agreement or One-Time Purchase licence (depending on how you purchased), you may monetise Sidekick characters within your game, for example by offering them as purchasable skins for your player character.

No, but we will be adding a variety of fantasy character types to Sidekicks over time.

We do not recommend attempting to make and add your own parts to Sidekicks. Sidekicks character parts are complex, and as we add new features to the Sidekick Character Creator over time, exactly how they are made could change leading to incompatibility.

As we add new content to Sidekicks, there will be specific parts which are locked to work with a specific species or parts. An example of this is a helmet created for a human may not fit on an alligator.

No! Sidekicks comes with presets designed to help developers create good looking characters with ease.

Most colours of a character can be customised however, there are a small number of areas on some parts that are preset, unchangeable colours.

Sidekicks is designed as an editor tool for developers, however, it is possible to use the Sidekicks modular parts to develop your own in-game character creator. Sidekicks has runtime character creation functionality including a runtime “API-like class” to allow the full toolset to be available at runtime, and comes with runtime demos to explain how to interact with the API. Documentation on runtime functionality is included within the Sidekicks Character Creator file on download. While currently a highly technical solution, this does enable you to build a character creator in game. 

At this time, this functionality is not a part of system, but we have many plans to add a variety of features in the future.

Yes, Sidekick characters come with facial blend shapes, allowing you to control facial expressions.

Currently, the method of sharing a character is via a .sk save file. However, as this is a security concern from a file sharing viruses safety perspective, we will not be allowing the sharing of these files in the Synty Community Discord. We do not recommend sharing files with people you do not know or trust. If you choose to share these files privately, please do so with caution. In the future, we are planning an in-tool solution that will allow you to share custom characters.

Sidekicks is designed to work in Unity. While we would love to enable more developers to utilise Sidekicks, we have no specific support plans for other engines to share at this stage.

Download your Sidekick Modular Characters pack and import into Unity. The “Sidekick Tool Downloader” will pop up. Click the “download and install” button (it may take a moment, please be patient!). Once completed, close the downloader and the Sidekick tool is ready for use.

When opened, the Sidekick Character Creator Tool downloader will automatically check for updates and prompt you within Unity when there's an update to install. You will see a pop-up window telling you your installed version number, and the new version number. Click the “download and install” button (it may take a moment, please be patient!). Once completed, close the downloader and the Sidekick tool is ready for use. 

You can also manually check your currently installed Sidekick Character Tool version, and download any new updates, via the Synty dropdown menu at any time.

You can manually check your currently installed Sidekick Character Creator Tool version number in Unity at any time by accessing it via the Synty dropdown menu.

Interface Questions

Yes, fonts utilised in our INTERFACE packs are Google fonts, which are free to use including for commercial projects. The names of the font(s) used will be specified in the pack documentation. We recommend you check out the google fonts FAQ here.

Yes! Our INTERFACE UI packs are designed to work with TextMeshPro in Unity. 

Our INTERFACE pack prefabs are built using UGUI, Unity's recommended runtime UI system.

The INTERFACE packs are built entirely with Unreal Engine's UMG (Unreal Motion Graphics) system using Widget Blueprints. No plugins are required!

From inside the INTERFACE project, right click the root folder, click migrate, then target the content folder of your desired project. Please note you will have to update your project settings to ensure the UI scales correctly, more information can be found inside the pack documentation.

Our assets are designed for a target resolution of 4K, and the included project is already configured to scale them up and down correctly. If you migrate the assets into another custom project, you will need to update the settings utilising the documentation included with the pack to ensure the assets display and scale as intended.

The UI elements are 2D renders designed to work with 2D UI systems. The sprites / textures can be used in any UI program. No 3D models are included.